How can I send you my files for printing?
Please send over artwork files to milroyprojects@gmail.com via WeTransfer, preferably at a minimum of 300 DPI and formatted to the size you’d like to print.
How large can you print?
We can print up to 44 inches wide, with virtually unlimited length – for example, 44 × 60 inches or longer.
What does “giclée” mean?
Giclée (pronounced zhee-CLAY) is a French word meaning “to spray” – referring to how ink is applied in high-resolution, fine art inkjet printing.
A giclée print typically meets these criteria:
Printed with archival, pigment-based inks
On high-quality fine art paper or canvas
At a minimum resolution of 300 DPI
Using specialized inkjet printers (like our Canon PROGRAF)
What does “archival” mean?
In printing, archival refers to materials (papers, inks, processes) that are designed to last for decades – even centuries – without significant fading, yellowing, or deterioration.
To be considered archival, a print usually:
Uses acid-free, pH-neutral paper
Avoids lignin (a compound in wood pulp that causes discoloration)
Uses pigment-based inks (instead of dye-based inks)
Is resistant to UV light, humidity, and pollutants
Archival prints are the standard for museums, galleries, and collectors who want lasting quality.
What kind of paper should I print on?
Whether you’re exploring new materials or you’ve never printed your work, our approach is collaborative and our priority is to help you find your aesthetic preferences. It’s good to know that printing the same file on different materials will produce slightly different results. Variations in surface texture, coating, paper tone, and other factors all affect how the final print looks.
If you’re short on time and need us to make a paper or finish choice on your behalf, just let us know by email – we’re happy to step in and make the best call we can for your work.
Can you explain paper thickness vs GSM?
Thickness (in millimeters or mils) and GSM (grams per square meter) are related, but they don’t have a fixed ratio. That’s because GSM measures weight, while thickness measures volume, and different paper materials have different densities and compressibilities.
Rule of thumb:
GSM tells you how heavy the sheet is.
Thickness tells you how substantial or rigid it feels.
Base and coating materials play a huge role in how the two relate.
Can you explain what it means to include a white border vs “full bleed”?
White borders refer to unprinted margins around the image, often used for framing, signing, or editioning; the artwork is slightly smaller than the paper size and remains uncropped. “Full bleed” means the image extends to the very edges of the paper with no borders; this requires the artwork file to match the exact dimensions of the desired print/paper size.
What are OBAs?
Optical Brightening Agents are chemical compounds added to some papers to make them appear brighter and whiter. They work by absorbing invisible ultraviolet (UV) light and re-emitting it as visible blue light, giving the paper a cool-toned appearance.
How large can you scan?
We offer flatbed scanning up to 40 x 60 inches, along with bulk scanning for large quantities of small format photos.
How does the scanning process work?
We’ll first coordinate an artwork drop-off at Industry City in Brooklyn (or a place of your choosing), we'll scan your artwork at the desired resolution and then provide you with a download link via WeTransfer to the high resolution files. Once your artwork has been scanned, we’ll coordinate a pickup (along with any prints you may add to your order). Alternatively, we’re happy to coordinate packing and shipping the artwork back to you and will include this on your invoice.
Is scanning artwork worth the money?
Even if you don’t plan on making prints, having your artwork professionally scanned at exceptional quality is essential for accurate archiving. If you are printing, though, this is the most important step in the entire process (subpar files = subpar prints).
Do you offer color correction?
While we don’t formally offer a color correction service, we do make minor adjustments to ensure the scan accurately reflects the original artwork – including basic corrections for brightness, contrast, and saturation when needed. Our goal is to produce a faithful digital file that captures the tone, detail, and character of your piece.
What does “DPI” mean?
DPI, or dots per inch, measures the resolution of a printed image – the higher the DPI, the more detail and sharpness it can hold. In giclée printing, 300 DPI is the industry standard for producing high-quality prints that accurately capture the nuance of the original artwork. Lower resolutions may appear pixelated or soft when printed.
How can I determine the appropriate DPI for scanning my artwork?
Rule of thumb:
300 DPI – for printing at original size or up to 2x the size of the original artwork.
600 DPI – for printing 2-4x the size of the original artwork.
1200 DPI – for printing more than 4x the size of the original artwork.
Do you have a minimum order size?
To keep operations in our print studio sustainable, we have a $100 minimum order. Though please note, we have no quantity or size minimums – meaning you can order 1 print or 1000 prints, as long as the $100 minimum is met.
What is your typical turnaround time for printing & scanning?
For small-quantity orders, we can usually turn prints and scans around in 2-4 business days. For volume orders around 100-150 prints, typically we aim for a 1-week turnaround. If you’re working on a deadline and/or would like to chat through a higher quantity order, please don’t hesitate to let us know! For orders with extremely tight timelines (same-day or next-day services), please note there will be rush fees included on the invoice.
Are test prints available?
Yes – and we highly recommend it! A test print is a great idea if you’re new to printing, working with us for the first time, trying out a new material, or just want to be sure of how the final result will look.
How much do test prints cost?
Test prints are priced the same as regular prints, based on the size you select. However, if your order includes five or more prints, we’re happy to provide one complimentary test print.
Can I come to the studio for a tour or to look at materials?
Our studio is currently closed to the general public, though we have dedicated appointment space at Industry City in Sunset Park, Brooklyn (36th St DNR, only one stop from Atlantic Barclays). We recommend starting the conversation by email, and as your project develops, we may coordinate a meeting to look at paper samples/work through the finer details together.
Do you scan film negatives?
Unfortunately we do not. Our scanner is designed to capture high-resolution, color-accurate scans of 2D artwork, making it ideal for fine art reproduction. Film scanners, by contrast, are specialized for digitizing photographic negatives and slides by scanning transparencies rather than surfaces.
I have my own paper or materials that I want to print on, will you print on my materials?
To ensure consistent quality and protect our equipment, we only print on papers we know and trust. Fine art papers used in giclée printing require specific coatings and handling, and untested materials can pose a risk to both print quality and our machines. We’re happy to help you choose the best option from our curated selection of papers.
Where can I pick up and drop off artwork?
We’ll coordinate pickups and drop off at Industry City co-working space. Alternatively, we can do our best to accommodate deliveries within New York City.
How do your Artist Fulfillment Services work?
Artist fulfillment means we handle the printing, packaging, and shipping of your artwork directly to your buyers, collectors, or galleries. Once an order comes in, we produce the print to your specifications, carefully package it using archival materials, and ship it out on your behalf. This service allows artists to offer high-quality prints without managing inventory, handling logistics, or storing materials themselves.
What payment methods do you accept / how do I pay?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept debit cards and mobile wallets such as Apple Pay or ACH transfers.
Once your order is placed, we’ll issue an invoice via email. Upon payment, your order will be added to our production queue (with priority given to any rush orders), and we’ll let you know as soon as it’s ready for pickup or coordinate delivery/shipment.
